About BU :
Keepers of the connections we make, the CRM team comes with a great focus on knowing and identifying the right customers for our global clients.
Our CRM platform, built on state-of-the-art technologies like Redshift and Matillion, is a powerful product. Driven by data and analytics, the team creates custom solutions for each client and is one of the fastest growing tribes at Epsilon India.
What you will enjoy in this role
As a Senior Manager Business System Analysis, you will be responsible for managing a medium to large team of BSAs both directly and indirectly.
These business analysts will own and drive client deliverables relative to our multi-channel marketing engagements using Epsilon’s market leading PeopleCloud Customer platform.
This role requires you to have both operational and business expertise where we will need you to act as a primary liaison between the business analysis group and the various delivery teams.
You will play a key role in growth, mentoring and grooming this team of business analysts apart from managing the day-today operations.
In addition, you will also be expected to familiarize yourself on Epsilon’s market- leading PeopleCloud Customer platform and contribute to client engagements.
What you will do
As a CRM, Senior Manager Business System Analysis
Manage a team of Business Systems Analysts, which includes providing leadership and mentoring, soliciting, and providing feedback, completing performance appraisals, interviewing, and hiring BSAs
Oversee daily operations of the team and ensure utilization targets are met
Direct the team in the development and implementation of organizational policies, procedures, and programs
Manage team structure, workforce planning, career development, training, planning and budget
Manage conflict, balance stakeholder expectations, and navigate and lead associates in a complex cross functional organization to get work done
Develop and maintain relationships within the organization and / or with external partners and understand the unique needs of each partnership
Lead initiatives to innovate, develop and implement best practices, standards, and methodologies, around business analysis and data analysis
Participate and contribute to organizational initiatives around people, culture, and operational excellence
Solve complex business problems and come up with ideas to address the challenges
Recognize and manage new business opportunities
Provide direction to individual contributors
Communicate effectively across the organization
What you will need
15+ years of relevant business analysis work experience in the database / data driven marketing technology space
5+ years of relevant management / leadership experience managing small to medium sized teams
Good understanding of CRM, Marketing concepts and various marketing channels like Direct Mail, Email, Mobile, etc.
Excellent understanding of data warehouse and data mart concepts
Ability to lead a team to meet organizational vision and objectives
Ability to multi-task, prioritize and quickly change priorities.
Ability to work independently and manage communication to all organizational levels
Ability to work collaboratively with global teams.
Ability to lead a team of BSAs and mentor them through projects and support their career growth
Ability to effectively navigate and lead a cross functional organization to get work done
Excellent drive and initiative, and sense of personal accountability
Excellent knowledge of at least one of the domains- Healthcare, Retail, BFSI
Who are we a good fit for?
We didn’t become an industry leader through corporate stagnation. We’re constantly changing, and we love working with people who share our adaptability and thirst for knowledge.
With new ideas flying around, we thrive on a collaborative spirit. If you want to work for a company that encourages advancement, then come join us.