Job Description (Posting).
Hardware asset management and Inventory management are part of the IT supply chain functions which involves managing the IT stockroom inventory to ensure enough stock is available for the base operations.
It also involves packing and shipping of equipment’s, receiving items to the stock room, managing the sale, disposal of the hardware equipment’s.
Also preparing the reports for the stock room reconciliation and audit activities.
Job Roles and Responsibilities :
Skills and Qualifications :
1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.
To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development
Infrastructure Management Services (IMS)-EUC-Desktop Management