HCLI/HCLI/2019/1146698
HCL Technologies Limited
, 0-2.5 Years
5d ago

Job Description (Posting).

Background :

Hardware asset management and Inventory management are part of the IT supply chain functions which involves managing the IT stockroom inventory to ensure enough stock is available for the base operations.

It also involves packing and shipping of equipment’s, receiving items to the stock room, managing the sale, disposal of the hardware equipment’s.

Also preparing the reports for the stock room reconciliation and audit activities.

Job Roles and Responsibilities :

  • Setup and maintain warehouse / inventory processes
  • Perform daily inventory stock counts in the warehouse
  • Keep the warehouse area clean and organized.
  • Receive and record assets in System for tracking.
  • Perform basic staging tasks such as assembling computer components, imaging / copy hard drives, asset tagging, repackaging equipment.
  • Pick, prepare, and organize outgoing order
  • Work with Operations / Purchasing to maintain adequate stock levels.
  • Work with Field Service / Project teams to ensure the proper equipment is allocated for work orders
  • Maintain inventory controls over tools
  • Provide reports supporting the asset inventory using excel and other tables as needed
  • Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles.
  • Skills and Qualifications :

  • Strong foundation in spreadsheets (EXCEL), pivot tables and generating reports
  • Ability to work with all levels within an organization
  • High attention to detail and accuracy
  • Organizational, time management and multitasking skills
  • Ability to function as a team player
  • 1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

    To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

    To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

    Skill (Primary)

    Infrastructure Management Services (IMS)-EUC-Desktop Management

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