Senior Customer Support Specialist
Red Hat, Inc.
India Bangalore
4d ago

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Global Learning Services (GLS) team is looking for a Senior Customer Support Specialist to join us in Bangalore, India.

In this role, you will be part of the Learner Experience team, providing timely technical support to our students with respect to their queries on Red Hat’s online training, course-

related guided lab exercises, and certification. You'll continuously learn and deepen your knowledge of Red Hat’s solutions.

Primary job responsibilities

  • Provide technical assistance to students by responding to incoming service requests about the Red Hat Online Learning system
  • Assist students with understanding our Red Hat Online Learning system and course content and course-related guided lab exercises
  • Create and support virtual trainings
  • Apply hotfixes to course content or lab environments
  • Collaborate with other members of Red Hat training teams to resolve issues for our students
  • Assist curriculum developers in building and deploying cloud images for training lab exercises
  • Deploy updated or new course content into the Red Hat Online Learning system
  • Perform quality assurance (QA) tests on lab content produced by the Red Hat Training Curriculum Development team
  • Continuously expand your knowledge of Red Hat’s solutions
  • Required skills

  • Bachelor's degree or equivalent experience in the enterprise IT industry
  • Excellent written and verbal communication skills in English
  • Premium customer service skills and prior customer-focused role experience

    Ability to work across multiple time zones

    Command line expertise with Linux

    The following are considered a plus :

  • Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), and Red Hat Certified Architect (RHCA) certifications
  • Shell scripting experience
  • Ability to troubleshoot Red Hat Middleware solutions
  • Apply
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