Solution Architect - Integrated Securd Operations
Bangalore, India
2d ago

Solution Architect Security Integrated Secure Operations

The Security Solution Architect is a key role within Cisco Customer Success Organization, focused to drive architecture specific offerings across the Cisco’s Customer Experience lifecycle success assets.

Through technical and business expertise, you will craft the offerings which will enable customers to have the best customer experience in the industry and accelerate their adoption of Cisco Security products / solutions.

As part of this role, we are looking for security guides across the following product domains :

  • Integrated Secure Operations (SecureX, Cisco Secure Network Analytics (Stealthwatch), Cisco Secure Cloud Analytics (Stealthwatch Cloud), Cisco Secure Malware Analytics (Threat Grid))
  • What You’ll Do

  • Own a technical use case aligned with the Cisco security product(s) you support and drive the development and maintenance of the technical content across all the customer success output within that use case : Ask the Expert (ATX) assets, Accelerator (ACC) assets and Success Tips (ST) assets.
  • Build key assets (ATX, ACC, ST) within your use case and provide critical thinking into crafting all assets across the use case
  • Scale the creation and refresh of your use case assets by working with the Customer Success Specialists (CSS) joining our team on rotation.
  • Lead the asset refreshing of all assets within the owned Use Cases to ensure assets are always technically accurate.
  • Design and plan the lab used by the CSS Community to deliver the assets within your assigned use case
  • Design and plan the technical enablement sessions to ensure the CSS community is trained on the technology and use case asset results
  • Participate in Early Adopter Program for all assets within your use case and be responsible for delivery and improvements to first round of pilot customers.
  • Accelerate customer adoption in Cisco’s most critical business areas by working with the Customer Success communities, Product Management, and customers to identify, define, and share feedback that would aid in prioritizing the use cases
  • Participate in and maintain a detailed feedback loop with the CSS community to improve existing lifecycle success assets
  • Who You'll Work With

  • Customers : this is a highly strategic, customer-obsessed, and technical role intended to help our customers with their adoption challenges
  • Security Product Managers : to provide technical insights and support based on business reviews
  • Customer Success Communities : Customer Success Specialists (CSS), Success Program Managers (SPM) and Customer Success Executives (CSE) to ensure technical training is provided and proper feedback is collected from the communities
  • Who You Are

  • Customer Obsessed : Proactively understands customer needs and aligns architectural and vertical expertise to improve customer value.
  • Ability to operate and work well with customers in a remote / virtual environment

  • Technical Guru : Deep technical knowledge with ability to understand and connect customer use cases / plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate customer value.
  • A drive for continued learning in new technologies, functionality, and industry standard methodologies

  • Effective Communicator : Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces transparency and impact
  • Cross-Team Collaborator & Influencer : Works across internal and external teams of all levels to achieve results
  • Business Acumen : Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
  • Results Oriented : Interest in and validated execution ability with relevant technologies and customer outcomes.
  • Required Experience

  • 4+ years of experience in technical consulting or direct customer interfacing / engagement role with a deep understanding of industry standard methodologies related to domain
  • Thorough understanding of the technical fundamentals of aligned technology / specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to tackle business challenges
  • Suggested Cisco technical Certifications : CCNA / CCNP / CCDP / CCIE or equivalent strongly preferred
  • Suggested Cisco Success Management certifications : Cisco Certified Success Specialist
  • Suggested Industry Certifications : CISM / CISSP or equivalent strongly preferred.
  • BS Engineering, Computer Science, Masters preferred
  • If you are looking for real time involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

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