Technical Support Executive - Technical Support (2-10 yrs) Mumbai/Navi Mumbai (DevOps)
Observe.ai
Mumbai
6d ago
source : hirist.com

Skills (common) :

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Internet, Hardware and Software Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs
  • Responsibilities & Duties :

  • Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer.
  • Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details
  • Working hours :
  • 4pm to 1am
  • 4pm to 1am
  • 6 days working with 1 Weekday Off (Saturday / Sunday Working)
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