Bangalore / Product Technical Support / Full-timeApply for this jobUiPath is the fastest-growing enterprise software company in history.
Our team grew to over 2,900 employees today, across 53 offices in 25 countries... In just a few years.Our culture is embedded into our DNA, guiding us every step of the way.
We’re fast, immersed, humble and bold. And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love.
It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
This is what you will do at UiPath :
Manage and resolve escalated issues logged by internal stakeholders
Troubleshoots product and configuration related problems, tracing and identifying possible faults
Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs
Manage crisis situations that may involve technically challenging issues and diverse audiences.
Liaison with other internal teams for triage and resolution of critical issues. Proactive responsibilities
Performs routine RCAs to identify patterns and approaches towards self service / automation / improvement of support processes and upskilling
Maps features into comprehensive documentation
Provides tooling insights and improvements for Product / Engineering
Creates / Shares knowledge and acts as Reviewer for Documentation
Maintain strong working knowledge of released products, takes ownership for product improvement, and participate in pre-release activities and BETA programs
Joins sprint meetings with Dev to deliver insight regarding high impact / critical customer facing issues
Participates in periodical backlog reduction initiatives : retests and re-validates customer specific / customer facing issues in LTS builds to reduce backlog
This is what you will bring to UiPath :
5+ Years in Similar Role or at least 2 Years as a C# programmer.
Experience in Developing / Troubleshooting .NET Framework, Asp.net, C# and MVC Web Applications
Proficiency in one or more object-oriented languages (such as C# / C++ / Java) backed by solid computer science fundamentals
Advanced Knowledge of Windows Architecture and Debugging
Advanced Knowledge of Debugging Tools -
Sysinternals (Perfmon, Procmon, WinDbg, DebugVie)
Traffic analyzers (Fiddler, Wireshark)
Advanced Knowledge of Infrastructure and AppDeployment (Azure Appservice and On premise IIS) and ability to isolate and troubleshoot networking, database and application configuration issues in these environments.
Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and
learn a great deal.