The Order to Cash team is a truly global, that sits in three locations Dublin, Austin and Gurgaon. The team is led by the Order-to-Cash manager.
We are both an internal and external customer facing team. This is a hard-working, collaborative team, made up of hard workers and professionals.
Position Responsibilities Include Routes incoming orders for MongoDB legal execution Reviews ordering documents to confirm ordering details are accurately entered into our sales and financial accounting systems Edits and approves Salesforce.
com opportunities, converting them to sales orders in NetSuite Generates invoices in NetSuite and emails to assigned billing contacts Delivers invoices through electronic procure-to-pay platforms (I.
E Ariba, Tungsten and Coupa) Prepares ad-hoc sponsorship invoices Monitors and responds to incoming customer billing and ordering queries, internal queries via email, Slack and G-Chat.
Ensure Customer happiness Communicates order discrepancies / errors to sales and the financial management Reviews the internal status of customer orders and financier review queue time Works late nights and weekends during quarterly closing periods as fast paced Prepares credit memo requests, including support to acquire approvals Assists with updating various monthly tracking reports Sends out annual invoices for contractual renewals Preps and sends accurate billable expense invoices for consulting projects.
Including review for adherence to billing caps and travel policies Special timely projects as related to administration, operational and accounting needs Candidate Profile Includes Previous experience working in accounts receivable, billing or order processing Enjoys working through large volume of orders Completes tasks in timely and accurate manner Fast and accurate data entry skills are important Positive relationship and interpersonal skills to support cross functional and global operations Experience in fast-paced environment supporting corporate customers Courteous, professional and passionate about providing the highest level of customer service Strong attention to detail, quality of work is consistently clean Prior experience with Salesforce and NetSuite preferred Intermediate to sophisticate Microsoft Excel skills Familiar with legal agreements such as customer agreements and ordering documents.
Ability to navigate comfortably through T&Cs Above average organizational skills and time prioritization Can work 3rd shift to overlap with Dublin and Ireland hours Able to travel.
This position requires several trips annually to the US and Dublin Success Measures The Billing Analyst will be successful in this role when they can execute the following strategic tasks / responsibilities In 3 months time be fully on-bored to the team and trained to start taking ownership of your day-to-day tasks In 6 months time youll have accomplished ownership of order to cash processes In 12 months time, youll have accomplished a rapport with multiple teams within the company.
As well as display desire and accomplish to grow further and develop both your skills and career