Program Manager II
Hyderabad, Telangana, India
18h ago

Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day.

Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-

hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Modern Enterprise Services for Hosting (MESH) team within Core Services Engineering (CSE) is focused on leveraging modern engineering architecture, design, and technologies to provide highly available infrastructure and hosting services that enable our sales and service teams to work at large scale across the globe within designated facilities including Microsoft Lab Services, Microsoft Experience Centers (ECs), Microsoft Technology Centers (MTCs) and training rooms across the globe.

Are you looking to make a career move to increase your PM competencies in fast paced and exciting space? Do you have the technical chops to dig in deep into cloud, and enterprise integration technologies and deliver mission critical Enterprise Services?

Are you jazzed by the idea of integrating multiple MS technologies into highly customer focused solutions? Are you interested in using your excellent communication skills to have a cross divisional impact?

If you answered Yes to these questions, then this role would be for you!

Program Manager role will encompass aspects of Program Management & Service Delivery, Technical Leadership and Stakeholder Management in a highly matrixed organization.

In this role the candidate will partner globally with our engineering, support, and delivery teams to manage & deliver enterprise programs for developing & deploying solutions to new and existing sites.

This position includes responsibilities for providing Program Management discipline leadership to the team, creating & executing implementation roadmap and ensuring all commitments are met.

You will be involved in documenting & analyzing customer requirements, articulating the right customer experience, create & execute implementation plans for global sites.

You will interface with internal and external partners / customers to make sure procurement and roll out of modern infrastructure happens smoothly and on time.

You will proactively identify & mitigate all risks arising from global procurement, logistics, & customs related processes.

You will also be creating and implementing global standards for program management, implementation and operations processes.

You will identify & present ideas for expanding the services to new stakeholders & internal customers and present vision and roadmap to senior leadership to create even bigger impact.

Successful candidate must have significant program management experience & expertise in large & complex organizations, great technical aptitude, excellent communication and cross-

group stakeholder management skills, strong customer focus, a can-do attitude and the ability to jump in and get the job done in a fast-

paced and stimulating environment.

Should have a Computer Science or related degree, plus a minimum of 8-year experience in enterprise program management & delivery, as well as familiarity with Microsoft Azure and / or competitive offerings.

Experience of working in Agile delivery / DevOps model is needed.


  • Partner with Service Owners, Business stakeholders, Enterprise Architects, Service Engineering & Operations teams in analyzing requirements & understanding impact, create detailed program roadmap & execution plan
  • Create backlog items including epics & user stories & driving the programs to completion
  • Closely work with & manage senior leadership at MTCs, ECs & Labs and build a trusted partner’ relationship with them through consistent on-
  • time, on budget delivery

  • Coordinate deliverables and dependencies with other groups to hit project milestones
  • Create standardized implementation model to help reduce cost, complexity, risk & time to light up new sites
  • Build cross-team community with other engineers relating to challenges & opportunities in the areas of business to business integrations
  • Qualifications

  • 8+ years of IT / Program Management experience, and 5+ years operating in a complex, multi-system environment
  • Experience in end to end program execution in at least 2 full releases, from release inception through live site support
  • Excellent project management skills and extensive IT project management experience with complex projects, with a track record of successful on time and within budget deliveries
  • Excellent communication, client relationship skills, and customer experience focus
  • Excellent interpersonal skills to build positive working relationships across groups and all management levels
  • Ability to effectively deal with ambiguous situations
  • Other helpful skills for this position include :

  • Experience / background in Cloud and Mobile technologies
  • Past programming experience in Microsoft technologies or- programming / customization experience
  • Hands-on working knowledge of SQL and Data Analysis
  • High degree of professionalism, especially when faced with critical and intense situations
  • BA / BS degree in Computer Science, MIS, engineering or a related field; MBA preferred
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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