Managed Services Delivery Manager: Gurgaon
Ericsson
Gurgaon, India
4d ago
source : CareerArc Group LLC

Date : Mar 17, 2020

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.

Headquartered in Stockholm, Sweden, Ericsson is proud of its global presence across 100+ countries and market areas. With a strong focus on innovation, we possess 49 thousand registered patents and a global strength of over 95 thousand competent professionals.

We also take pride in supporting networks that cater to a capacity of 40 percent of the world's mobile traffic, thereby connecting more than 2.

5 billion subscribers and counting. We are a world leader in the rapidly changing environment of communications technology by providing hardware, software, and services to enable the full value of connectivity.

Job Summary :

We are now looking for a Managed Service (MS) Delivery Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the business case and managed service targets.

You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets).

You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.

You will :

  • You will lead MS delivery operational, financial performance and customer satisfaction
  • Handle specific contract delivery performance
  • You will conduct Operating Level Agreements (OLA) signed with other service delivery units
  • Drive operational excellence
  • You will, also identify delivery trends-possible Add on Sale
  • To be Successful in this role , you must have :

    The Application Development & Maintenance (ADM) Delivery Manager shall responsible for ensuring the correct & proper delivery of Services as specified in the ADM contracts & frame agreement services.

    Make continuously cost efficiency.

  • Secure contract fulfillment, Service Management, Quality Management, Resource Management, Procurement Management, Vendor Management, Financial Management
  • Should have worked as a Solution Architect for Charging system & CIS
  • Technical and operative coordination of resources (>
  • 10) or project management and services management with medium complexity. Support commercial roles in estimating time / cost for the customer offering.

    Proven ability to manage costs and efficiently knowledge of the IT market benchmark resource profile

  • Should have been a CPM.
  • Have a good awareness of the Telecom process awareness
  • The position is based in Noida, India.
  • Education : Graduate in Electronics & Telecommunication Engineering or Similar

    Minimum years of relevant Experience : 12+ of relevant work Experience and relevant experience of 8+ years on Ericsson Charging System.

    What's in it for you?

    With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.

    Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.

    We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

    Next Steps :

    What happens next once you apply? Read about the next steps here

    For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with nondiscrimination in employment in every location across the world in which the company has facilities.

    In addition, Ericsson supports applicable country, state and all local laws governing the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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