ceo - commercial vehicle
Randstad
Pune, Maharashtra
14d ago

job description

  • Aligns the sales processes (Dealer Website, Dealer Facility, Dealer Personnel, Deal, Paperwork and Delivery Process) and ensures adherence to the same to deliver differentiated Customer Experience and achievement of higher SSI Score.
  • Conduct a Root Cause Analysis and ABC Analysis to identify the root causes impacting the Sales Process and Customer Experience.
  • Conducts "Why - Why" analysis to eradicate root cause of customer concerns. Creates an effective Composite Action Plan to ensure that gaps in the Sales Process are addressed, stakeholders are aligned, and resources are made available.

  • Interacts with customers in case of escalations, concerns, exceptions, bulk orders and in case of high profile customers and ensures that procedures are in place so that such escalations do not reoccur
  • Creates an ecosystem at the Dealership Showroom and outlets, wherein all employees of the Customer Team go out of their way to deliver a differentiated customer experience.
  • Stays updated with customer related knowledge like changing needs and priorities of different segments of customers.
  • Benefits

  • Well developed techno-commercial leadership skills enabling turnaround of businesses to growth and profitable.
  • Client Introduction

  • Indian automotive company for Commercial vehicle.
  • skills

  • Excellent verbal & written communication skills.
  • qualification

  • Aligns the sales processes (Dealer Website, Dealer Facility, Dealer Personnel, Deal, Paperwork and Delivery Process) and ensures adherence to the same to deliver differentiated Customer Experience and achievement of higher SSI Score.
  • Conduct a Root Cause Analysis and ABC Analysis to identify the root causes impacting the Sales Process and Customer Experience.
  • Conducts "Why - Why" analysis to eradicate root cause of customer concerns. Creates an effective Composite Action Plan to ensure that gaps in the Sales Process are addressed, stakeholders are aligned, and resources are made available.

  • Interacts with customers in case of escalations, concerns, exceptions, bulk orders and in case of high profile customers and ensures that procedures are in place so that such escalations do not reoccur
  • Creates an ecosystem at the Dealership Showroom and outlets, wherein all employees of the Customer Team go out of their way to deliver a differentiated customer experience.
  • Stays updated with customer related knowledge like changing needs and priorities of different segments of customers.
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