Support Engineer, EBS
Rimini Street
Hyderabad, Telangana, IN
5d ago

Position Summary

The role of the Support Engineer - EBS Supply Chain Planning is to provide exceptional support for mission-critical EBS applications as part of our AMS - GSD team.

The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients.

The role of the EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties and Responsibilities

  • AMS Support System understanding. Incident Management, Service Request Management, Problem Management & Change Management
  • Working on tickets and adhering to SLA
  • Stakeholder management & understanding of Service Delivery Model
  • Should have worked on AMS engagements
  • May require to work in shifts - 2nd shift / 3rd shift ( Based on need basis)
  • Team player in large teams
  • Additional Duties and Responsibilities

  • Other job-related duties and responsibilities that may be assigned from time to time.
  • Qualifications / Skills / Experience

    Education

  • Bachelor Degree in Computer Science or related field or equivalent experience.
  • Location

  • Hyderabad, India
  • Experience

  • 5+ years of experienceLevel 2 & 3 Support for customer Provide Oracle applications support for SCM & Manufacturing modules in functional role.
  • Configure Oracle applications based on BR.100 documents Produce functional specification and test scripts documents for custom objects Test RICEW objects referring test documents (TE.

    040) Train client business users on Oracle Applications Support customer in rollout of Oracle Applications in new geographies Create user manuals on SCM & Manufacturing modules as per requirement Work closely with client Oracle SMEs and Project ManagerStatus reporting on the incidents and Service requestsWork with Oracle product support team for any issues identified in Applications

    Skills :

    Experience in supporting all Oracle SCM & Manufacturing modules in Functional role Purchasing, Inventory, Order Management, BOM, WIP, iProcurement, iSupplierExperience in supporting Oracle Installbase & iExpenses is desirableGood communication skills Oral & Written

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