Order Svcs Coordinator III
BMC Software, Inc.
Pune, India
2 months ago


Who we are and what we do?

At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide 82% of the Fortune 500 to be exact.

And it’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own.

300+ patents give our customers a strong competitive edge.

We have 35 years of market leadership in the IT management solutions. We also have the energy, optimism, opportunities, and private financial backing that makes us feel and act more like a start-

up that knows no limits.

For you, that means the chance to do more and be more not only making incredible things happen with technology but also reinventing the BMC business right now.

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud.

An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC.

What do the analysts say?

We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.

Gartner announced BMC Software as a leader for the fourth consecutive year in the August 10, 2017 Magic Quadrant for IT Service Management Tools (ITSM)

Position Description

The Order Services Coordinator is responsible for the contracts, billing and data input of their assigned region and / or business.

This includes monitoring maintaining and updating of customer inventory, processing orders and finalizing invoices and credit memos.

Other responsibilities include analyzing contractual documents and assisting internal teams or external customers in resolving issues and / or errors.

Primary Roles and Responsibilities :

Order Processing Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.

Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and / or VSOE policies and procedures

Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and / or managers on order issues and keep them informed of any problems resolving issues

Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies

Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, VSOE or SOX controls applicable to the Order to Cash process, Order Entry (Oracle OE+) application or Siebel to support order management

Is involved or conducts audits of sales orders in Oracle for proper revenue allocations

Prepares and provides customer invoices, addresses and resolve invoicing issues

Creates Maintenance (support) credits

Runs and provides various Sales and Customer reports

Processes contractual documentation; ensure all required documentation are present and monitor originals

Communicates products and shipping concerns to product marketing operations and product distributions

Communicates application or process defects to appropriate IT and business process owners

Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution

May be involved in training of new hires, peers, updates to procedures or policies

May be involved in design and acceptance testing of BMC Order Services applications

Qualifications :

Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.

Knowledge and experience with license and / or software accounting, legal operations, and understanding of license revenue recognition requirements.

Working knowledge of Oracle, Siebel and BMC’s financial operations processes.

Working knowledge of Microsoft Office suite Application

Working knowldege with Communication Tool as Phone, messaging, Chat, share application

Must possess strong attention to detail, accuracy and completeness with regard to all processes.

Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders.

Must have the ability to work remotely and use escalation process

Ability to work with an extended team within a global, multi-sties organization

Ability to thrive in a dynamic and changing environment

Clear and grammatically correct verbal and written communication skills are required

Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.

Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented

Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing

Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Oracle or Siebel a plus.

BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

BMC does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between BMC and the recruitment agency or party requesting payment of a fee


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