1-3 years work experience in an application support environment, or degree in technology Experience in working on Salesforce CRM applications or another CRM application that supports managing leads and opportunities Experience reporting on operations metrics and data analysis or in a role that success is measured via operational metrics.
Experience using Excel Preferred Qualifications Certified Salesforce.com Administrator (ADM-201) Experience with Salesforce Pardot Bachelors Degree in Technology Experience working in Sales Operations Experience in SQL is a plus, Roles & Responsibilities :
Execute data loads, set up and manage security, user permissions, password resets, break / fix instructions and data access.
Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality.
Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.
Diagnose, prioritize and escalate tickets to Salesforce Administrators and Developers. Timely and accurate documentation of resolution activities, system configuration and administrative processes Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization Support QA testing of Salesforce / Pardot releases and new features.
Make recommendations to management regarding implementation as appropriate. Understand the new functionality being added as well as bugs being fixed by the Development team.
Creation and maintenance of sandboxes in force.com platform Download and maintain production instance data backups. Knowledge of Lighting interface and Einstein analytics would be an added advantage