Senior Manager - OTC
Genpact
Gurgaon, India
1d ago

Responsibilities

  • Manage the delivery of outsourced services F&A : AP to ensure customer satisfaction and increased revenue through client up-sell
  • Managing day to day operations SLAs and Projects in P2P
  • In-depth understanding of the following sub-processes :
  • Invoice Processing
  • Invoice Payment
  • Vendor master activities
  • Month Close
  • Meeting the SLA’s
  • Working with the partners to ensure timely processing of invoices
  • Handle PO & Non PO invoice processing.
  • Vendor setup activities
  • AP- GL Reconciliations
  • Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA
  • Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
  • Managing internal & External Audits : Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings.
  • Extensively involve in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence

  • Review the teams day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process
  • You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.
  • Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes

  • Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
  • Implement appropriate mechanisms to identify, understand and call out performance gaps and / or performance breakthroughs.
  • Develop and implement improvement plans to close performance gaps.

  • Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.
  • Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
  • Qualifications we seek in you!

    Minimum Qualifications

  • B.Com Graduate (MBA Finance preferred)
  • Relevant experience in Accounts Payable domain
  • Intellectual agility and analytical outlook
  • Preferred qualifications

  • Preferably from a Service industry
  • Good communication / articulation skills
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