Manage the delivery of outsourced services F&A : AP to ensure customer satisfaction and increased revenue through client up-sell
Managing day to day operations SLAs and Projects in P2P
In-depth understanding of the following sub-processes :
Vendor master activities
Meeting the SLA’s
Working with the partners to ensure timely processing of invoices
Handle PO & Non PO invoice processing.
Vendor setup activities
AP- GL Reconciliations
Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA
Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.
Managing internal & External Audits : Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings.
Extensively involve in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence
Review the teams day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process
You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.
Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
Implement appropriate mechanisms to identify, understand and call out performance gaps and / or performance breakthroughs.
Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.
Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
Qualifications we seek in you!
B.Com Graduate (MBA Finance preferred)
Relevant experience in Accounts Payable domain
Intellectual agility and analytical outlook
Preferably from a Service industry
Good communication / articulation skills