We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.
Enhancing peoples lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.
You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients successes while giving back to communities and making this world a safer and more secure place to live and work.
Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives.
Join us! Learn more about Unisys and our key solution offerings Unisys, Stealth, CloudForte, InteliServe What success looks like in this role Key Responsibilities Works under general supervision performing Tier 1 specific tasks.
Functions as a Tier 1 escalation point for well defined incidents and basic problems. Supports and maintains servers, networks, messaging, mainframes, database environments and / or host infrastructures.
May support customer proprietary, COTS, or Unisys applications. Responds to service outages and other problems / issues.
Provides support for simple troubleshooting requirements. Perform incident restoration and implements standard changes. Coordinate with vendors using SOPs.
Expected to escalate to Resolver Groups as per defined escalation procedures. May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.
You will be successful in this role if you have Qualifications University degree or equivalent education and experience.
Must have both verbal and written communication, logical and analytical skills. Knowledge of ITIL Modules like Incident, Change and Problem Management.
Ability to support multiple clients / technologies as part of shared support delivery.