We are currently seeking a passionate User & Design Researcher to come be a part of our Education Products Team, working to ensure we’re building useful, usable, and cohesive experiences for our Higher Education Customers.
Working with Design and Engineering across Product Teams developing solutions for Higher Educational Institutions
Generating actionable user research insights to help stakeholder teams drive better decision making
Providing consultation to engineering and design partners in framing their business and customer questions and developing an appropriate research plan
Proactively and routinely sharing fact-based, forward-thinking customer insights across business partnerships
Participating in hackathons, co-design, and other events that bring the business partnership closer together
Providing thought leadership by identifying and recommending research methods or analytical approaches that address short and long-term business objectives
Executing research, analyzing, and presenting insights to ensure a holistic understanding of the user and their habits and motivations
Contributing to building a world-class research organization
International travel to work with partner teams
If you have a passion for user research, end-user advocacy, great oral and written communication skills, a strong aptitude for working in a collaborative environment, an entrepreneurial spirit and can demonstrate strong empathy for our customers while balancing the vision and constraints of engineering then this might be the role for you!
7+ years in user experience research, design research, product research or equivalent
Thorough knowledge and experience across a range of UX research approaches and methodologies - especially agile methods
Strong analytical, statistical, and synthesis skills with a proven ability to turn research results into product insights
A strong and demonstrable history of research planning and execution with measurable impact on product success criteria
Excellent project management skills, including the ability to manage multiple projects concurrently
Ability to formulate informed point of views to provoke and facilitate strategic conversations
Track record of collaborating across disciplines (design, engineering) to drive change into products.
Proven ability to work within tight timelines utilizing excellent project management skills.
Communicate insight effectively to all levels of stakeholders from top executives to feature teams
A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience
Experience in Higher Education or Education Technology is a plus but not required
Experience with multicultural business contexts is a plus but not required
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.