Process Lead - Benefits
4d ago
source : Shine

He / She will be responsible for smooth delivery of India Benefits Administration Operations, Stakeholder Management and ensure Benefits operations objectives are met within HRS Service Delivery.

Additional responsibilities include managing a team of Benefits Associates, mentoring the team to ensure performance objectives are met and ensure proactive audits are done to prevent any defects or escalations.

If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you re looking for!

Position Responsibilities

Project Management and Communications :

Identifies customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction.

Participates in cross-functional process improvement initiatives.

Drives quality consistency and productivity of team to ensure consistent employee experience.

Drives process improvements to enhance the operational efficiency of the site.

  • Coordinate Benefits information for new hire orientation;
  • Audit of life events to ensure only one dependent added;
  • Assists in developing and implementing training programs to improve the quality and productivity of the team including ES Associate Training;
  • Conduct Periodic Audits of Inbound data flows (People portal and NPS);
  • Create / Update and Maintain Process Documentation (SOP's, Process Maps, Etc.,);
  • Bereavement Case Management and ensure all the necessary legal forms are collected and submitted to the Providers;
  • Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures.

    Investigates discrepancies, finds and implements solutions.

    Creates business cases and manages enhancements. Presents high-quality data findings.

    Identifies need creates and distributes standard communications. Maintains departmental content in all channels. Develops and implements communication plans.

    Identifies and communicates service outages, investigates root cause, coordinates service recovery efforts, and ensures remediation plan is implemented to prevent future outages.

    Successful candidates will demonstrate :

    3-4 years of strong experience in managing Benefits Administration process for India including medical insurance, life insurance, disability insurance, and retirement plans.

  • Support Benefits Manager in various program management including transitions / s (including associated vendors) for multiple benefit products and services;
  • and, communicate benefit program vision / roadmap with relevant stakeholders. Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.

    Continuously evolve programs and services to earn and keep associate and business partner trust and to deliver a positive associate experience.

    Vendor Management and Consulting : Partner with program vendors and internal stakeholders to drive the development and delivery of material for associate communications and committee s / approval meetings.

    Work with vendors to develop complex and broad-based implementation strategies for communication and change management plans.

    Make recommendations on plan design, implementation, funding options, and in partnership with Amazon Procurement, identify opportunities to reduce program and / or vendor expenses.

    Provide consultation and SME support for benefit plan issues that arise.

    Influence through data : Influence executives, in partnership with cross functional business leaders, to gain approvals on changes to existing programs or addition of new programs.

    Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.

    Develop metrics and / or surveying mechanisms to collect associate feedback., Basic qualifications

    Bachelor s degree in business, finance, HR or related field.

    3-4 years of experience in administration of India employee benefit plans

    Experience in handling / responding to Employee queries related to Medical Insurance plans, Pension, ESIC, Life Insurance, etc.

    Successful record of building operational processes and procedures, continuously improving programs and efficiencies. Preferred Qualification

    3-4 years of experience with benefits program administration and service delivery in a global organization.

    Deep knowledge of employee benefits plans including the associated complexities of plan administration, associated payroll processes, regulatory requirements and program taxability.

    Experience integrating programs following acquisitions and mergers.

    Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.

    Exceptional focus and proven results on delivering excellent employee experiences across plans.

    Deep analytical skills, comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics.

    Ability to work with a high degree of autonomy of discretion through ambiguous circumstances.

    Strong sense of accountability, sound personal judgment and global business acumen.

    Great organizational skills with exceptional follow through and attention to detail.

    Proven abilities to collaborate and maintain strong cross organizational partnerships.

    Demonstrated expertise in process Management-Six Sigma / green belt certification

    Experience leading global or regional program initiatives and / or process improvement effort

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