Technical Support Analyst Senior
CSG International
Bangalore
12h ago
source : Shine
  • Able to work under pressure
  • Principles of SDLC and PMLC
  • Advanced knowledge of Telecommunication environment and customer services procedures
  • Works well within a team environment
  • Able to communicate effectively to convey and clarify sensitive information
  • Excellent written and verbal communication skills in English
  • Able to communicate in English (Advanced) and one additional language is preferred
  • Solid understanding of client requirements and product implementation
  • Experience in Incident / Problem / Change / Knowledge Management
  • Experience in Telecommunication industry is preferred
  • Advanced knowledge of Microsoft Office
  • Deep understanding of complex software system architecture and operation
  • 5-7 years of work experience in software industry or related fields
  • Degree or Diploma in Information Technology; Computer Science, Engineering
  • ITIL accreditation will be an advantage
  • Customer facing skills to perform on-site support for customers who have purchased the services
  • Subject matter expert in an area of operation support, billing system and other technical areas e.g. Oracle database, RedHat Linux or Unix OS, etc.
  • Seeks alternative solutions for complex internal and external challenges on product and service delivery
  • Knowledge of BI and data warehousing
  • Technical Requirements (for all product families excluding Route)

    Unix skills :

  • Create & modify shell scripts
  • Basic system administration
  • Monitor performance using standard utilities
  • Setup and build a Unix environment
  • View, analyze and understand system logs
  • Advanced Unix system administration skills
  • Technical Requirements (specifically for WBMS position)

    Oracle skills :

  • Knowledge of Oracle SQL command is necessary
  • PL / SLQ
  • Knowledge of SAP BO Reporting would be an advantage

    Oracle Discoverer would be an advantage

    Technical Requirements (specifically for TSM position)

  • Perl
  • Technical Requirements (specifically for SV position)

  • C / C++ Proficiency Level : 2
  • HAC / RAC Proficiency Level : 3
  • Java Proficiency Level : 2
  • Apache Proficiency Level : 2
  • Linux Proficiency Level : 4
  • Unix Proficiency Level : 4
  • Oracle databases & PL / SQL Proficiency Level : 3
  • Perl Proficiency Level : 3
  • SOAP Proficiency Level : 2
  • Tuxedo Proficiency Level : 3
  • XML Proficiency Level : 1
  • MySQL Database SQL Proficiency Level : 2
  • AWS Proficiency Level : 2
  • Technical Requirements (specifically for ICP position)

  • Admin - UNIX (Solaris) environment skills
  • Admin - Linux Red-hat, CentOS, Oracle Linux Environments
  • Oracle Database - SQL
  • Oracle Database Administration and maintenance
  • Network Routing, Ports, Protocol (RADIUS, ICMP)
  • Scripting (Perl, Bash)
  • MySQL Database SQL
  • Telecommunication - Rating and Charging (PCEF and PCRF) preferable
  • Other programming knowledge (C, C++, Java, abstract data-layers)
  • Technical Requirements (specifically for Route position)

  • PL / SQL Proficiency Level : 4
  • Knowledge of SQL Server based reporting Proficiency Level : 2
  • Microsoft Windows Proficiency Level : 4
  • Microsoft Excel Proficiency Level : 4
  • SQL Server BI Platform Proficiency Level : 2
  • MS .NET framework, VB .NET, VB6, Visual Studio 2010 and above Proficiency Level : 3
  • Advanced knowledge of Oracle Database Proficiency Level : 2
  • Basic system optimization and performance tuning knowledge Proficiency Level : 3
  • Windows Server build 2012+ Proficiency Level : 1
  • Perl, Python or other similar scripting languages Proficiency Level : 3
  • Version control tools like SVN, Accurev, GIT Proficiency Level : 3
  • Jira Proficiency Level : 1
  • Knowledge management tools Proficiency Level : 2
  • Infragistics Proficiency Level : 1
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