Technical Support Consultant
Flyingloop Technologies Pvt Ltd
Kozhikode
1d ago
source : Shine

Technical Support Consultant will provide solutions for technical and functional queries reported by the customer through our internal support ticket system / email.

Technical Support Consultant will provide solutions for technical and functional queries reported by the customer through our internal support ticket system / email.

Interact with customer as a business analyst / pre - sales consultant and understand the business problem.

Provide solution to transform the business problem into technical solution.

Diagnose and resolve customer questions or problems in the areas of product configurations / setup, functionality, and bugs / enhancements.

Clearly articulates and documents business requirements

Ensure highest level of customer satisfaction Desired Candidate Profile

Excellent written communication and documentation skills.

PHP and WordPress knowledge is an added advantage.,

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