Senior Manager – NGSC Communications
Novartis AG
Hyderabad, AP, India
5d ago

Job Description

  • Support local site communications activities for NGSC Hyderabad and support communications for the NBS Strategy and Operations leadership team in accordance with scope as defined in the priorities
  • Deliver communications support to enhance customer satisfaction and employee engagement
  • Support in creating common collaterals to be utilised by all the NGSCs in alignment with the common priorities
  • Enhance the brand perception of NGSCs, by effectively communicating the unique value propositions .
  • Explore new way or more effective ways for stakeholder and client engagement. Investigate and pilot new approaches to developing and delivering messages and measuring communications programs.
  • Ensure close alignment and collaboration with NBS Global, Domains, Service Comms & NGSCs and Divisional Communications at regional and country level, e.
  • g. driving implementation of global / domain projects in the region, drive cross-regional projects.

  • Oversee talent development and capability-building to attract and retain talent to NGSCs, e.g. increase global visibility by sharing best practices with the NBS Comms community, involve in related OTR and talent discussion wherever possible.
  • Provide strategic Communication consultation as a member of PLS Hyderabad leadership team
  • Improvement of customer satisfaction in NBS : e.g. increase in CSAT (esp the NBS overall scores) or related surveys, feedback from key stakeholders
  • Improvement of employee engagement in NBS : e.g. results of related surveys, feedback collected from associates, voluntary turnover rate. Minimum requirements
  • University degree, perferably in Communication, Journalism, advertising or Public Relation
  • Preferably with MBA degree English fluent written and spoken
  • Excellent knowledge in Communications or Public Relations.
  • General knowledge in Pharmaceutical or Share Services organization
  • At least 5 years experience in a managerial role within a mid to large international organization
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