Tier 2 Voice Engineer, Associate, End User Services
JPMorgan Chase & Co
Bangalore East, KA, IN
13d ago

Req # : 170033791

Hands on experience with Cisco / Avaya Voice technologies with 3+ years of related experience in IT industry.

Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc.

and different Codecs.

Familiarity with Oracle applications.

Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc..

Solid Communication Skills (Written / Verbal / Presentation). Solid team player.

Able to work rotating shifts for 24 / 7 coverage.

Flexibility in working hours as some migrations will require weekend and after hours’ work.

Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients.

Ability to troubleshoot implementation problems during migrations.

Operational disciplines with regards to systems management, change management, etc.).

Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders

Basic to intermediate knowledge on ITIL processes

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