Level 2/3 App Suppt (Production Management)
Morgan Stanley
Mumbai (MSA), India
2d ago

Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services.

With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.

For further information about Morgan Stanley, please visit . Wealth Management Technology Wealth Management Technology is responsible for the design, development, delivery, and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management Business.

Practice areas include : Analytics, Intelligence, & Data Technology (AIDT), Client Platforms, Core Technology Services (CTS), Financial Advisor Platforms, Global Banking Technology (GBT), Investment Solutions Technology (IST), Institutional Wealth and Corporate Solutions Technology (IWCST), Technology Delivery Management (TDM), User Experience (UX), and the CAO team.

Job Profile WM Batch Operations team supports Run the Bank and Change the Bank activities for the batch components of several applications.

The candidate will be a senior member of the Batch Operations global team responsible to provide End to End Operational Support for WM batches as whole.

Candidate will work on aspects like Production monitoring, troubleshooting, outage management, failover, systems recovery, documentations etc This position will have following responsibilities with key focus areas as mentioned further Experienced in doing production support role or even better batch support roles with full working knowledge about incident management both commoditized ticket resolutions and investigations, SLAs, tactically solving issues with focus on ready for business, follow through for issues.

Investigations Identify patterns for proactive prevention Enable / assist in RCA Continuous Improvements Improve overnight batch performance by identifying gaps and issues and optimize platform utilization Identify opportunities and bring about positive changes to overall Batch Stream Identify performance tuning opportunities and provide recommendations Tolling and Automations while the role is not for automation professionals, a certain knowledge on tooling, automation, scripting would help.

Areas where this capability can be used may include - Tooling to support in prod and lower environments Automate tooling in lower environments to proactively identify performance issues

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