DG - Process Developer - Order Entry
Genpact
Hyderabad, India
4d ago

Responsibilities

  • Strictly follow SOP & adhere to frequent changes
  • Ready to take extra initiatives within the team
  • Good hold of minute changes in process
  • Maintain a thorough understanding of client processes and policies
  • Respond to customer queries through email, calls
  • Provide excellent customer service to our customers
  • Demonstrate capacity for critical thinking and analysis
  • Showcase good work ethic, with the ability to work well both independently and within the context of a larger team-oriented
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduate
  • Effective probing skills and analyzing / understanding skills
  • Problem-solving skills with customer-centric approach Demonstrated proficiency with written English and with neutral English accent
  • Must be able to work on a flexible schedule (including weekend shift)
  • Must be able to take split-offs
  • Attention to minute detail
  • Quick Learner & Ready to adapt to quick changes
  • Preferred qualifications

  • Previous experience in Order Entry is preferred
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