About the role
Coach, train and develop staff on current and future operational / network requirements under guidance of NOC managars and ensure team proficiency in 24 x7 surveillance of our network.
Consistently direct the team to provide efficient handling of cases and to document outages and issues appropriately.
Execute, trigger and follow up all required actions to restore normal services.
To ensure that all requisite customer entities within the company are advised of outage and repair status.
Constantly monitor and guide team towards compliance to procedures, performance targets and overall KPIs set for the Department.
Support the NOC managers in implementing initiatives performance enhancing initiatives.
Assist the Network Operations Manager, ENTMC in the design and implementation of the required plans to ensure meeting consistently high levels of business targets.
Enforce adherence to company policies, processes and procedures to eliminate non-compliance.
Conduct employee performance reviews in accordance with the HR policies.
Develop progress reports and statistical reports as required, for management review.
Provide second level support to the Network front line staff when required.
Provide network operations feedback to the ENTMC management team.
Actively participate and support NOC managers on Network related Projects planning and inplementation
Handling a role of NOC Duty manager to support all internal / external stakeholders during major incidents or network crisis.
Manage and work with in the OINIS operations on Network Performance and Network Evolution to improve efficiency.
Provide Reports, solutions and or recommendations to the Network Operations Manager and other OINIS Operational support entities regarding procedures and software / hardware improvements that would result in improving the Quality of Service of the network.
Provide Reports, solutions and recommendations to the Network Operations Manager and other OINIS Operational support entities following major network outages / incidents.
Coordinate high impact and major changes on the network, to ensure successful change management with minimal interruption to the customers.
Take Ownership for all issues escalated to Managers until their full restoration.
Constantly monitor and identify means that would maximize Network Availability so as to meet and exceed availability targets for both Network and System Platforms.
Ensure smooth execution of the ENTMC NOC Disaster Recovery Process during a disaster situation that may result in unavailability of either the primary or secondary NOC site.
knowledge and abilities
Service oriented; customer focused, with the ability to resolve complex issues through a systematic and methodical approach.
Provide continuous world-class quality of service ensuing highest focus on Customer & Network fault resolution with an adequate sense of urgency.
Good interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
Ability to build relationships with peer and management levels
Proactive, self motivated and determined attitude.
Excellent problem solving skills are necessary.
Team working spirit
Flexibility in terms of working hours.
Proficiency in English. Possession of Multi-lingual skills is an asset.
Educational qualification : Engineering / Telecommunications / Business Management Degree or equivalent.
Experience of Minimum 10 years with large telecom or service providers in global business enviornment including 4-5 years in a role of Team Leader
Solid work exposure in at least two or more of the following platforms and inductrial sectors .
Nortel , Cisco , Alcatel , Italtel , Juniper, Large Scale Network.
Orange Intl Ntwk Infr & Svcs
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.