Analyst / Senior Analyst - Centralised Quality Control - Closing
Bangalore, India
1d ago


Quality Analyst will perform the Quality Check on the production process with effective sampling methods to check the quality of production and identify areas of improvement.


  • Identify the minimum quality requirements for respective process
  • Perform quality check and production as per the agreed Quality check parameters requirements
  • Provide constructive feedback to associates
  • Work as an individual contributor with minimum support from Management
  • Be proactive to take new initiative and drive it to completion
  • Track and maintain feedback received from internal and external customers
  • Provide Root Cause analysis on feedback received from Client
  • Identify and recommend actions to minimize errors
  • Utilization of sampling methods, tools and analysis techniques
  • Conducting weekly calls with operations managements
  • Identify process improvements and automations
  • Performing quality audits to identify the gaps of other quality checking process
  • Perform calibrations sessions with Client and operations team as per agreed frequency
  • Work closely with Ops / Delivery team members to meet their Quality targets. When applicable, coach / mentor Ops team members on corrective &prevent action plans to meet and maintain goals / SLAs.
  • Performs other duties as required by Supervisor / Management.
  • Essential Functions
  • The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


    Education :

  • Any Graduation / Bachelor’s Degree in Business or equivalent field.
  • Minimum of 1 years experience in fast-paced Mortgage Industry with an in-depth understanding of QA methodologies, tools, related techniques, and ability to document and implement
  • Job Related Experience :

  • Manage fluctuating and multiple priorities
  • Work in a fast paced work environment that is frequently changing
  • Learn quickly and take ownership of responsibilities
  • Management Experience :

  • Verify and revise quality assurance standards as needed
  • Cultivate and disseminate knowledge of Quality assurance best practices
  • Position Requirements :

  • Excellent Knowledge of the US Mortgage Industry
  • Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders.
  • Experience with reporting and analysis
  • Excellent understanding of the organization’s goals and objectives
  • Excellent listening, presentation, and interpersonal skills
  • Experience working in a team-oriented, collaborative environment
  • Six Sigma Yellow belt certified.
  • Apply
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