Hiring for L1 support analyst
Tech Mahindra Ltd
10d ago
source : Hireejobs

Hello Greetings from Tech Mahindra My name is Manogna 9886537382 and Im a Recruiter at Tech Mahindra PVT LTD listed as one among the Forbes Digital 100 2018 in the world We are constantly on the lookout for professionals to fulfil the internal resource needs and we currently have a job opening that may interest you Please find below summary of the position Job Title L1 Support analyst Service desk analyst Job Location Tech Mahindra Bangalore Electronic city and ITPL Interview Location Abdul Kalam Building ITC4 Ground floor B Wing Electronic city phase 2 BENGALURU 560100 Duration Permanent role Direct Education Graduate Any Stream Shift Timings 24 7 Rotational shifts with Rotational Weekoffs Immediate Joining or within 7 15 days of Notice PFB the Job Description for your reference Basic Requirements Basic knowledge on Service Desk with written and oral communication skills No certifications or indepth Technical requirements are needed Candidates to be having experience of International Voice Process background About Job Profile Opening for Service Desk Analyst for a Top notch client Key accountabilities Respond quickly to all queries and incidents Manage incidents including via telephone Chat email Documentation recording updating incident details in CRM tool Communication alerting technical staff via assignments and escalating to Resolver group Support Classification making an initial assessment into the nature of the incident assessing the severity impact and risk Answering queries and resolution of straight forward incidents Escalation of unresolved cases to next level application specialist teams Monitoring Tracking reviewing the progress of an incident and keeping the customer informed Closure formally closing incidents Initial review and evaluation of the case Communicating major IT incidents to affected customers 1st line application support and diagnosis Assisting the client with L1 L1 5 Support activities Should have knowledge Experience on Printer issues VPN Citrix VMware and LAN WAN connectivity Experience At least 13 years in Help Desk Service Desk Tech support environment desirable or similar profile from an International voice process Knowledge Skills Fluent in English verbal and Nonverbal Excellent telephone skills Customer focused Ability to multitask and prioritize workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills Job Location Abdul Kalam Building ITC4 Ground floor B Wing Electronic city phase 2 BENGALURU 560100Start Date 09May2019End Date 24May2019

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