Key Skills Team handling skills Strong customer service skills empathy, listening, enthusiastic, patience, reasoning and problem-solving skills Willing to learn and flexibility to changes Aptitude and ability to grasp Skills for planning, assigning and directing work.
Ability to coach, develop action plans which maximize performance and provide effective feedback Ability to analyze and improve work processes Willingness to work for at-least two-years duration with the organization Ability to analyze performance for Agents on the basis of Language metrics and Quality Monitoring.
Good analytical skills to identify the Variance in the Key Result Areas for the Process. Ability to provide feedback in the most constructive manner.
Job Description Sample and evaluate contact transactions Report results of evaluations to Quality / Operations Run analysis on contact evaluations and highlight trends Coach agents based on evaluation trends to improve their technical capabilities Use trends to identify training needs and developing action plans Help technical support executive to understand appropriate troubleshooting approach Participate in calibration sessions with Quality / Operations Maintain current understanding of program strategies Support management focus on review of key drivers, metrics and operational processes that drive KPI results Demonstrate commitment to program internal customer satisfaction Other Details Keywords Quality Industry BPO / ITES Employement Type PERMANENT Overview Location Indore Job Title Deputy Manager- Quality (Indore) Experience 4.
0 yrs - 8.0 yrs CTC INR 3.00 lacs - 6.00 lacs