Support Service Program Consultant / Executive
Iron Systems
Noida Delhi NCR - India
16h ago


Support Service Program Consultant / Executive assist internal team through all phases of the client requisition process in order to encourage a fair and competitive environment as well as maintain adherence to program process and compliance.

Responsible for developing partnering relationships with vendors and gaining a strong understanding of their business. This role requires experience in overall workforce management / procurement and ability to differentiate between field resource categories and provide cross functional support, including the onshore / offshore requirements.


  • Responsible for leading the vendor selection process; Sourcing of Local, Regional & Global Vendors for 3PS Services in APAC, EMEA, LATAM and USCA
  • Preparing detailed Cost Analysis of Vendor Quotes and doing comparatives
  • Strategize setup for primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU
  • Ownership of the Vendor Onboarding and Contract Management (SOW, MSA, NDA, Commercial Agreements & similar legal & subcontracting agreements)
  • Managing the RFI / RFP process for large and mid-size deals
  • Promotes communication with the clients and vendors within assigned market area or skill set.
  • Vendor Service Dispatching- Will supervise team for timely dispatch of Field Engineers at site location and implement sourcing skills while engaging with vendors to source the best Field Engineer.
  • Evaluates clients project requirements to determine best practice sourcing solution; escalates deviations for client approvals / decision making.
  • Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations.

  • Responsible for managing all stages of requisition activity through the use of VMS technology.
  • Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results. Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.
  • Provides consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions.
  • Leverage recruiting experience to review and shortlist candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement.
  • Performs analysis to include cost savings reporting and other quality or efficiency data to help improve operational processes.
  • Understanding of pricing models and what goes into creation of bill rate along with candidate employment status.

  • Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences.
  • Confirms suppliers appropriately manage their employee on-boarding, employee relations issues, and off-boarding activities.
  • Provides and analyzes standard program reporting to client end users and stakeholders, to include the support of ad hoc report requests as required.
  • Supports the MSP in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Iron Systems policies and procedures.
  • Assists in providing accurate, timely, and complete daily performance analyses.

    Job Requirements

  • Graduation - Technical Degree (BCA / B.Sc / Btech) is mandatory
  • Related field experience with a minimum of 4-6 years in the IT Service procurement / Staffing services industry.
  • Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external.
  • Strong experience in Strategic sourcing, Global Procurement, Contracting & Vendor Development
  • Expertise in Technical Staff Augmentation Services
  • Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results.
  • Ability to demonstrate high-level customer service to internal and external clients.
  • Ability to negotiate pricing and delivery terms with supplier firms.
  • Performs financial analysis to influence procurement decisions and managing purchasing budgets to optimize cost and vendor consolidation
  • Knowledge of and the ability to utilized best practices in purchasing, procurement and client negotiation.
  • Knowledge of and the ability to effectively utilize accounts payable, purchase order, and Vendor Management Systems and tools.
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