Engineering Expert
Novartis AG
Hyderabad, AP, India
6d ago

Job Description

Responsible for design and implementation of infrastructure security solutions. Provide engineering to operate and support mission critical infrastructure services to all consumers in Novartis which are in scope of the BEF and / or COE, ensuring their stability and integrity

  • Design, install and support Local Area Networks & Wide Area Networks solutions to fulfill business requirements gathered by Global IT Infrastructure & Services
  • Coordinate external and internal resources in daily operations as well as project delivery.
  • Act as business partner primarily for Connectivity Network service lines (LAN & WAN) but also collaborate with other Novartis IT engineering Organizations when and where required
  • Collaborate in IT infrastructure initiatives for standardization and adoption of new and existing technologies
  • Act as senior Subject Matter Expert (SME) for voice and video including, but not limited to, last level of escalation support (level 4) for daily operations
  • Act as the technology SME interface with 3rd party service as well as technology providers.
  • Network design and consistency checks - Priority : Production & Warehouse sites
  • Instruct network service providers to correct and adjust network segments not following design or architecture standards
  • Instruct network service providers to correct and adjust network device configurations not following standards
  • Technical review of high-risk changes
  • L4 escalation and support for Major / Critical incidents (ex. MIM, MIM Investigations)
  • Deep-dive Connectivity and application troubleshooting exercises in close collaboration with Tools & Visibility (ex : traffic analysis, tuning and testing)
  • End of Life analysis and supplier guidance (ensure refreshes align w / published roadmaps and standards)
  • Develop and document Novartis-specified procedures (ex. WLAN surveys) and review vendor submitted technical procedures in collaboration with Service Lines and global ITIL process owners
  • Create and maintain related documentation.
  • Service Improvement review and guide service providers for addressing clean-up or correction of network designs or configs
  • SME Act as SME for one or multiple connectivity technologies and support / consult proactively improves service availability wherever possible and optimizes the availability of voice & video infrastructure for cost-
  • effective improvements that deliver tangible benefits to the business

  • Perform Production Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production
  • Level 3 and Level 4 Support for problems identified with systems and network. Will act as an escalation for Level 2 and Level 3 Managed Services support technicians
  • Assist with monthly reports, and recommendations for Managed Services Clients
  • Ensure all changes go through appropriate review, change control, and acceptance before implementation
  • Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production.
  • Utilize superior customer service skills
  • Minimum requirements

    oUniversity degree level education or comparable education in Computer Science OR Engineering Science (technical background) OR work experience as senior network engineer in a global enterprise.

    Business fluent in English (Written and spoken)

    o10+ years related experience in designing, planning, documenting and implementing Network solutions using latest technology

    o10+ years of SME (subject matter Expert) relevant experience in routing and switching, Software defined LAN networks, and Wireless technologies.

    oHands-on technical experience on Software defined networking (SD-LAN / SD-WAN) oHands-on technical experience on wireless infrastructure

    oHands-on technical role, requiring the ability to multitask, prioritize, and accomplish multiple concurrent projects as well as interface with other departments and management.

    o Proven experience in System Development / Deployment

    o Provides authoritative technical and professional guidance to external and / or internal stakeholders

    o Interacts with a typically diverse internal and external audience and is required to interpret and communicate complex information

    o Understands the needs of the business and aspects of the external environment (e.g. related IT services, projects,

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