What You'll Do
The Solutions Integration Architect (SIA) is a critical customer facing role that requires the instinctive ability to recognize gaps in customer capabilities and to translate them into business requirements and an execution strategy.
The solutions typically span horizontally cross architectural boundaries and clearly target solutions to business challenges and drive outcomes in the customer environment.
The SIA is also responsible for engaging and influencing multiple constituents across the Customer Experience Centres of Excellence / Practice Delivery organizations to drive Services-wide engagements.
Key responsibilities of the role include,
Consult with customer and apply understanding of Cisco horizontal, or cross-architectural, solutions to develop business level proposals to solve customer problems
Creates opportunities by identifying gaps in customers’ capabilities and relating them to business and technical architectures (solutions)
Clearly illustrates the value of Cisco services to the customer by aligning Services’ skills, efforts, and deliverables directly to the business, operational or transformational outcomes objectives.
Owns business solution roadmap current and future state - for assigned customers
Creates delivery cohesion by coordinating and orchestrating the multiple services being delivered into a single effort / outcome
Play a primary role in the design and implementation of that end-to-end solution
Provide technical leadership to delivery teams
Mentor team members
Who You’ll Work With
The Solutions Integration Architect reports into the Customer Experience (CX) APJC CTO Office. CX team in APJC plays a vital role in Cisco’s ability to deliver technology solutions that solve our customers most complex challenges and help the digital transformation of our customers.
The primary focus of the role will be to work with the largest Service providers in the region to transform their networks.
The Solutions Integration Architect is often a highly seasoned senior technocrat who has led multiple projects through the Software development process or Systems Development Life Cycle (SDLC), and has usually performed in a variety of different roles in that life cycle.
Requires an undergraduate degree (or equivalent). MS or MBA is preferred.
8-10 years of experience in customer centric roles, within delivery, pre-sales.
Requires proven and effective consulting, leadership and collaboration skills, with the ability to work effectively with others through conflicting pressures and priorities while resolving complex issues.
Excellent Communication skills in English
Ability to be a trusted advisor to influence, inspire confidence and build deep and enduring relationships with key executives who influence or make business decisions.
Ability to define outcomes-based solutions; to define, drive, and track success measures; to simplify and explain the complex.
Possess core skills in : problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
Hands-on experience with service providers and several disciplines (e.g., IP / MPLS, IP routing, Data center, Mobility and Security)
Ability to understand customer strategies, business challenges, and desired business outcomes and develop a technology, solutions-
oriented strategy that can deliver those outcomes.
Strong knowledge and understanding of the Services Portfolio of offerings.
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