Job purpose : The main purpose of this role is to contact both external and internal clients (local and international) and get updates on aged outstanding invoices.
The incumbent has an additional responsibility to co-ordinate with other teams to update the receivables. Your client responsibilities :
Understand the business, Service Level Agreement (SLA) of the process & quality parameters
Deliver the target set with respect to processing of transactions and meet the target on daily basis
Plan & prioritize daily activities
Escalate the disputes to appropriate departments with complete information
Co-ordinate for vendor collections.
Technical skills requirements :
0-3 years of experience in a similar role.
Bachelors degree or higher in commerce or Business Management / Administration
Accounts Receivable skills are desirable but not a must
Preferably been part of a voice based process for at least 6 months (AR, AP query desk, cash application, order management etc.)
Additional skills requirements :
Possess good communication skills - written and spoken
Basic Accounting knowledge
Basic MS Office skills. Proficient in MS Office will be an added advantage