SharePoint Online Engineering
Ernst & Young Global Limited
Bangalore, Karnataka, IN
6d ago

JOB SUMMARY :

This role is for a mid-levelexperienced support personnel for SharePoint Online (SPO) service, with goodknowledge in SharePoint(both On-

Prem and Cloud). The individual will beproviding Level 3 Operational / Engineering support for areas involving SPO,with a good understanding of SPO and associated technologies viz, SharePointOn-

Prem, MS teams, ODB and other M365 services.

ESSENTIAL FUNCTIONS OF THE JOB :

  • Good support knowledge and experience in providing 24 / 7support for SharePoint
  • Good knowledge in troubleshooting SharePoint end user / clientissues.
  • Good knowledge in SharePoint permissions, webparts, views andany other site level issues.
  • Expert knowledge in Incident management, Service requests,Change requests and ServiceNow processes for SP support.
  • Good knowledge on SharePoint support workflow, level 1, level2 and level 3. This role is for Level 3 support.
  • Capability to help customer to fix the issue and / or createtickets for Microsoft for further troubleshooting.
  • Good knowledge on PowerShell scripting and automationexperience using scripts.
  • Desirable - Knowledge in deploying SharePoint solutions,updating automation scripts and html pages.
  • ANALYTICAL / DECISION MAKING RESPONSIBILITIES :

  • Proactively anticipates service issues before they occur and able to make recommendations around resolution.
  • Proactively monitor outages within a small group or wider group.
  • Ability to convince customer on the deficiencies of the product and provide alternate solutions.
  • Proactively anticipate service issues before they occur and drive suggested changes to execution.
  • SUPERVISION RESPONSIBILITIES :

    This role does not have a direct supervision responsibility but should proactively own up tasks / issues and drive towards resolution independently.

    OTHER REQUIREMENTS :

  • Candidate must be flexible to the demands of the services we provide and any project to which they are assigned.
  • The role may require out of office hours work.
  • This role is for 24 / 7 support and requires working in night shift periodically.
  • JOB REQUIREMENTS : EDUCATION :

    EDUCATION :

  • A Bachelor’s degree in Computer Science or related discipline, or equivalent work experience required
  • EXPERIENCE :

  • 3-6 years of experience in support role with at least last 2-3 years in SharePoint support.
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