Associate - Projects
Cognizant
Kolkata, West Bengal, India
4d ago

Qualification : B Sc,BE,MCA

Responsibility :

Stakeholder Management

  • Communication with Business users related to resolving queries obtain clarifications and providing updates.
  • Setup Business bridge calls to update status of Critical incidents,Outages.
  • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
  • Service Management.
  • Responsible for the project tasks assigned.
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.
  • Service Tracking.
  • Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).
  • Conduct peer reviews and ensure quality of deliverables.
  • Service Execution.
  • Comply to defined process during task execution (including problem management KEDB management etc).
  • Knowledge Management.
  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.
  • People Management.
  • Manage and mentor the mentees (team).
  • Provide inputs for development of learning plan for the team.
  • Act as a buddy for new hires.
  • Shares recommendation towards Performance management and recognition of team members.
  • Contribution to Org Initiatives.
  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work including CSI themes.
  • Collate data and provide inputs for reporting requirements.
  • Business Development and Customer Relationship Management.
  • Participate in customer meetings and provide project updates.
  • Account Operations.
  • Perform task estimation,guide the service analyst on estimation.
  • Co ordinate shift operations and logistics.
  • Audit.
  • Participate in audits as necessary.
  • Must Have Skills

  • Business Rule Devlpmnt in Pega
  • Pega UI Development
  • PEGA BPM Process Modeling
  • Good To Have Skills

  • Advisor-Client Account mgmt
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