Technical Duty Officer / Unix System Administrator Cloud Operations
Oracle Cloud at Customer is Oracle's Cloud services (SaaS, PaaS, and IaaS) running on hardware physically located in a customers datacenter. Oracle Cloud is the industry’s broadest and most integrated public cloud and helps organisations increase business agility, lower costs, and reduce IT complexity.
Oracle Cloud at Customer delivers unrivalled Oracle enterprise-grade cloud SaaS, PaaS and IaaS services to customers’ datacenter, leverage Oracle Cloud services in customers datacenter. These first-of-a-kind services provide organisations with choice in where their data and applications reside and a natural path to easily move business critical applications eventually to the public cloud.
Oracle Cloud at Customer, allows building cloud architectures that seamlessly combine Oracle Cloud in customers datacenter with Oracle’s datacenter. You can build a complete cloud with Oracle Cloud on-premises as well as in Oracle’s datacenter and easily move data and workloads between the two environments.
The Technical Duty Officer will use their knowledge of system architecture and unix administration skills to provide operational support for business critical systems. Based upon strategic direction and initiatives the candidate must be able to deliver successful results for agreed upon objectives.
A thorough knowledge of IT concepts, strategies and methodologies is essential.
This position requires excellent oral and written communication skills, strong customer service focus, and ability to work in a team as well as independently, ability to learn on the fly, ability to follow procedures, and ability to suggest improvements to existing procedures as appropriate.
• Bachelors Degree in Information Technology, Computer Science or equivalent work experience.
• Five or more years experience providing operations support for enterprise environments.
• ITIL Foundation Certification preferred.
• Linux Operating System (Oracle Linux, RedHat Linux)
• x64 Server administration
• SAN / iSCSI attached storage administration
• Linux LVM management
• General understanding of networking and network principals
• General understanding of storage administration principles
• Shell scripting
• Xen Virtualization
• IaaS / PaaS administration
Optional but desirable skills
• Oracle Database administration
• Application Middleware administration
• LAN switch administration
• Storage array administration
• Backup / Restore administration
• Oracle Enterprise Manager
• All certification a plus
Candidate will be responsible for delivering Linux systems administration and engineering system services to customers. The candidate is required to manage the entire shift by looking at the service requests by customers, incidents and service interruptions. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer’s behalf. This service is delivered via remote support and the candidate should be able to work in an independent environment while interacting with other team members remotely.
This position requires participation in a 24x7 schedule that requires working on either Saturday or Sunday.
There is no formal dress code for this position, however the candidate will be required to follow customer dress codes in the event that they will be asked to travel to the customer site.
Travel may be required for training or as needed at the customer’s request. The candidate should have a valid driver’s license and a passport for the ability to travel upon request.
Detailed Description and Job Requirements
Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.
A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5+ years experience of running large scale customer facing web services.
Job Type:Regular Employee Hire