Associate Manager Service Delivery
DXC Technology
2d ago
source :

Supervises and oversees operations of service delivery teams for smaller sized or segment of larger accounts to ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives Essential Job Functions Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering endtoend services Works with functional areas or departments to interpret and plan projects or workload forecasts Identifies and oversees resolution of account specific service problems including prioritizing work requests Monitors and approves expenditures for accounts in line with the established policies and procedures Oversees spending for adherence to budget recommends variances as needed Works closely with management team lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations Identifies and monitors service improvements to increase customer satisfaction Supervises and ensures delivery of projects meet client and company expectations and needs Partners and collaborates with functional areas or departments to integrate new enhanced and existing service offerings for accounts Recommends and or initiates the selection and hiring of employees Trains and evaluates employees to enhance their performance development and work product Addresses performance issues and makes recommendations for personnel actions Makes recommendations for salary increases transfers and terminations to manager Basic Qualifications Bachelors degree or equivalent combination of education and experienceBachelors degree in business administration engineering information systems or related field preferredSix or more years of support services project or program experienceTwo or more years of leadership experienceExperience working with the technology industryExperience working with company products and operating systems Other Qualifications Good project management skillsGood analytical and problem solving skillsGood interpersonal skills to interact with customers and team membersGood communication skillsLeadership and organizational skillsAbility to work in a team environmentWillingness to travel Work Environment Office environment

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