Analyst - IT Support BI | Winter Shop | 4-6 years
Winter Shop
Kumbalgodu, Karnataka 560074, India
2d ago

Primary Purpose :

  • To provide a high level of system support service to Kmart Group by minimising the impact of issues and restoring service to customers in a timely manner.
  • Good understanding of a Support working environment
  • Good understanding of ITIL and Agile methodologies
  • Good technical troubleshooting skills
  • Provide application bug fixes and data fixes
  • Upgrading the batch servers / ESxi servers to the latest version
  • Maintaining dashboards and investigating transaction logs for any failures
  • Ability to deliver minor application enhancements
  • Ability to adapt to changing Business priorities
  • Good Communication Skills Verbal and written
  • Flexible to provide support outside office hours
  • Understanding of IT Service Management processes and methodologies including ITIL.
  • Effectively manage competing priorities and meet deadlines
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