Manager - Projects
Cognizant
Chennai, Tamil Nadu, India
3d ago

Program Delivery Manager

Qualification :

Science / Engineering graduate

Responsibility : Account Operations :

Account Operations :

  • Review the operational parameters which impact the bottomline (eg pyramid size, utilization etc) for the Project to ensure margins are met.
  • Raise invoices, as and when due.
  • Submit monthly budget plans and seek approvals required in case of any deviations.
  • Communicate and build awareness around MSA and contractual terms.
  • Opportunity Identification and Pursuit :

  • Identify areas of valueadd in the current Project which can be taken up for account mining.
  • Support opportunity pursuit when requested (eg differentiators, estimates, underlying risks, scope etc).
  • Submit draft proposal for review to the Program Delivery Manager.
  • Contracting :

  • Build an understanding of the MSA structure.
  • Prepare or validate the SOW / work orders inclusive of scope and milestones, acceptance criteria for the Project.
  • Negotiate on resources, time, scope, milestones within the scope of the Project.
  • Program Setup :

  • 1 Project Planning : Create Project plan including aspects such as cost, schedule, scope, requirements, risk, quality, communication & stakeholder management, effort estimation, resource planning.
  • Seek review comments from Program / Engagement Manager and customer (as required).
  • 2 Risk Management and Dependency Management :

    Identify and manage Risk during Project onset and during the course of the Project

  • 3 Establish Project review and communication governance.
  • 4 Estimation and Resource Planning : Leverage scientific models to arrive at effort estimation and subsequently resource loading and scheduling.
  • Work with support teams eg Admin, HR to ensure resources are available.
  • Understand Project boundaries against SOW (scope of work, out of scope and assumptions).
  • Accountable for internal and customer Project environment including knowledge repository, C20, Project administration tools / applications, helpdesk / ticketing system, customer network connectivity, etc.
  • Setup team work environment wrt desktops / software / workspace.
  • 5 Requirements Gathering : Coordinate / work on requirements gathering and execution process.
  • Identify key acceptance criteria items, key dependencies and complexity to be managed.
  • Program Delivery :

  • 1 Requirements Understanding : Understand high level requirements.
  • Plan and track work packages under purview.
  • Understand and manage intercomponent dependencies within a work package and interwork package dependencies.
  • Validate that the requirements given are ready and full to be taken up by the Technical Lead and the team.
  • Identify gaps in requirements vs the envisaged high level scope and milestone (including NFRs, usability, user adoption and other implicit requirements).
  • 2 Status Reporting :

    Prepare status reports and conduct management reviews with applicable stakeholders

  • 3 Signoff : Review design and architecture artifacts through the design, development and implementation phases as applicable.
  • Oversee timely reviews and sign off by the customer.
  • 4 Re-planning :

    Undertake continuous re-planning and reprioritization as required to complete the Project on time

  • 5 Scope Management : Conduct an impact analysis on the cost and other organizational parameters and report to the customer of any changes in the Project.
  • Perform Project estimation reviews and get approval from customer.
  • 6 Escalation Management :

    Inform the relevant client stakeholders in a timely manner, in case of exceptions

  • 7 Metrics Management : Generate and review Project metrics and identify deviations.
  • Identify and drive corrective actions.
  • Resolve any escalated issues and escalate further, as required.
  • Change Management :

  • Set up the Change Control procedures which include a Change Register, Change Impact Analysis and a Change Approval Process for the Project.
  • Making relevant changes to the SoW to reflect the same.
  • Relationship Management :

  • Act as the point of contact on the Project delivery, for Project related updates with the client and for regular communication of Project updates.
  • Understand issues from the client perspective and provide appropriate solutions.
  • Liaise with relevant stakeholders (onsite Project team, horizontal teams, client team, Delivery Manager, Program Manager, etc) as required.
  • People Management :

  • Allocate work among team members.
  • Resolve team conflict & support team building activities.
  • Provide administrative support as and when required.
  • Provide inputs on goal setting and performance appraisals of team.
  • Identify skill gaps and training needs of team members and provide necessary support to address the same.
  • Provide inputs into the learning and career plans for team members.
  • Nominate team for awards.
  • Conduct training through academy and induction of new team members.
  • Establish backup plan for critical roles (for contingency).
  • Knowledge Management :

  • Identify reusable assets.
  • Review any best practices / innovations as circulated within the group.
  • Identify Project level tools or other items to be built for the Project.
  • Participate and network with Community of Practice to discuss / resolve any business problems as faced during projects.
  • Must Have Skills

  • Portfolio & Project mgmt (PPM)
  • Data Management
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