Technical Engineer, Customer Support
Skilora
Thiruvananthapuram
3d ago

Job Summary

We are currently looking for a Technical Engineer tojoin our team.

Role : SoftwareDeveloper

Industry Type : IT-Software, Software Services

Functional Area : IT Software - Application Programming

Employment Type : Full Time, Permanent

Role Category : Programming& Design

Skills

  • Software Development
  • Web Application Development
  • Recruiting
  • Customer Support
  • Technical
  • Technical support
  • Accounting
  • Data Analytics
  • Front-end Development
  • Responsibilities and Duties

  • Adhere to FINASTRA (Formerly known as DH) Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
  • Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required.
  • Accept responsibility for, coordinate, and track issues to a resolution / conclusion.

  • Thoroughly document all interactions with clients in case tracking system. Escalate complex and / or client sensitive issues.
  • Document client suggestions; provide workaround solutions, when possible, for identified problems in FINASTRA (Formerly known as D+H) products and / or components;
  • and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.

  • Assist in building and reviewing knowledge base and written howto documents for internal and external distribution.
  • Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
  • Build and maintain knowledge on all FINASTRA (Formerly known as D+H) products and / or components. Seek to maximize support certifications.
  • Maintain a general knowledge of FINASTRA (Formerly known as D+H) product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
  • May act as liaison between clients and third party vendors to determine and document specifications and may use FINASTRA (Formerly known as D+H) program utilities to create screens, map data and program logic.
  • May correspond with FINASTRA (Formerly known as D+H) clients and attorneys on legal or compliance issues relating to FINASTRA (Formerly known as D+H) products and / or components and their proper use.
  • May be assigned to perform pro-active work with designated FINASTRA (Formerly known as D+H) clients. This may include reviewing test plans, and conducting regularly scheduled check-ins.
  • Provide support or assistance to FINASTRA (Formerly known as D+H) Sales and Training staff as required.
  • Participate in FINASTRA (Formerly known as D+H) or client specific product testing as required.
  • Participate in the development and / or presentation of topics at user group meetings, client sites and in-house training sessions as required.
  • Maintain a general knowledge of company procedures and policies.
  • Perform additional duties or special assignments as required.
  • Experience and Skills

  • 3+ years relevant work experience including product support, technical support and / or banking.
  • Strong technical knowledge in .Net (C#), SQL Server.
  • Knowledge in JASON, XML, IIS, Centura, Crystal reports is an added advantage
  • Good understanding on OOPS Concept
  • Moderate to high level of proficiency in the installation, use, and troubleshooting of software systems.
  • Excellent interpersonal communication skills via telephone, in person, and in writing.
  • Superior customer service skills.
  • Effective time management skills.
  • Proven ability to learn quickly.
  • Proven ability as problem solver.
  • Ability to work with clients, co-workers or third parties professionally and tactfully.
  • Ability to work as a team
  • Possesses a neat, punctual, positive, proactive and professional work ethic.
  • Ability to work well as part of a team or independently.
  • Working knowledge of MS Office Applications the Internet.
  • Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
  • Proficiency with Databases.
  • Proficiency with Basic Scripting.
  • Proficiency in debugging stored proccedures and data analysis
  • Education

    UG : Graduation Not Required, Any Graduate in Any Specialization

    PG : Post Graduation Not Required, Any Postgraduate in AnySpecialization

    Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required

    Required Experience and Qualifications

  • Experience : 3 - 8 years in Technical Architect( Required )
  • Graduation : Any Degree( Required )
  • Proficient in English( Required )
  • Skilora is the world’s leading job application service that help jobs seekers find jobs by knocking doors of Fortune 500 companies.

    All the data collected from the users would be used only for recruitment purposes. Please be aware of fraud job offers asking for any kind of payments.

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