Technical Trainer
Cognizant
Pune, Maharashtra, India
2d ago

Responsibilities :

  • Guide the learners towards their certification goals
  • Explain complex topics
  • Communicate well, a high energy person who can connect with the audience
  • Activate and engage learners through different modes
  • Go through content and commonly asked questions
  • Answer technical questions (e.g. GCP, QwikLabs)
  • Create or modify the SOPs of new programs
  • Find training gaps, indicates what should be covered
  • Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
  • Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions)
  • LI-NE9

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