Customer segment & location The role holder will ensure the HSBC values are present in everything we do, both individually and as an Organisation.
This will be achieved by consistently displaying the behaviours of :
Dependable and do the right thing
Open to different ideas and cultures
Connected to customers, communities, regulators and each other
Project Brief : The role will be assigned to change initiatives dependent on current demand and priorities at the time.Initiatives will include the on-
boarding of new business wins, the building of new business models in conjunction with Product to support internal business or external market driven initiatives, re-
structuring of existing client business, re-engineering initiatives driven by industry changes and internal projects / initiatives.
As well as supporting existing Clients change. Role Purpose : The Senior Business Analyst role is to support and understand structures, operations, processes, product and service offerings, policies and systems as part of the CM&D team that then enables HSS to provide services to our Clients.
Business analysis allows the business to make the right choices in the changes it executes. The discipline identifies needs, captures and analyses requirements and contributes to the assessments and recommendations of options available to ensure the right solution is identified, agreed and progressed. Responsibilities :
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-
level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver artefacts as needed
Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required
Work independently and with users to define concepts and under direction of project managers
Drive and challenge business unit and customers on their assumptions of how they will successfully execute their plans
Leverage strong analytical and product management skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements
Serve as the conduit between the customer community (internal and external customers) and the implementation team through which requirements flow
Develop requirements specifications according to standard templates and standards
Collaborate with implementation teams, supply lines and subject matter experts to establish the technical vision and analyse trade-
offs between usability and performance needs
Act as a liaison between the business units, implementation teams and support teams.
Required Qualifications, Knowledge & Experience :
Qualifications & Experience :
A high quality degree level education highly desirable
Possession of a relevant business analysis qualification - desirable
Significant operational experience in financial services, specifically Custody Operations and Securities Lending
Experience of options analysis of financial services products ideally Securities Lending
Knowledge of Front-to-Back Trade Lifecycle, including SWIFT messaging
Demonstrated understanding of Collateral Management including Tri-Party and Bilateral collateral processes
Knowledge of financial services market regulations specifically CASS
Demonstrated experience in business analysis roles
Experience of working in a large scale change environment
Knowledge & Capabilities :
Candidates are expected to be best practice in;
Impact Assessment / Gap Analysis
Candidates are expected to be competent in ;
Operating Model Design
Root Cause Analysis
Training Documentation / Preparation
Candidates are expected to have a working knowledge of;
Rapid Issue Resolution
Risks & Issues Management
Resource Planning & Management
Test planning & execution
Candidates should also :
Must be a strong communicator both verbal and written with a comprehensiveunderstanding of content and context
Displays good presentation skills and can tailor communication methods for the audience, environment and setting.
Engages stakeholders proactively
Is an active listener and displays good inter-personal and communication skills (differentiate by role complexity)
Strong inter-personal , communication and leadership skills (differentiate by role complexity)
Able to work with individuals at all levels
Ability to build and maintain highly effective working relationships with colleagues, clients and third parties .
Good Team player
Shows good planning & time management skills with the ability to prioritise multiple tasks effectively.
Able to prioritise and manage conflicting demands.
Demonstrates good organisational skills.
Able to articulate a challenging strategic vision and motivate people to achieve this.
Demonstrates interest and ability to support and develop people
Strategic mind-set, with strong conceptual, creative and analytical content
Strong problem solving skills and able to perform under pressure
Displays good negotiation and influencing skills and can use these skills appropriately
Ability to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborated approach in gathering information to make decision)
Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability
Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances
Responds positively to challenge, showing consideration for others views and taking these into account when making decisions
Ability to seek compromise.
Management of Risk : Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.
Observation of Internal Controls : Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.