C# /Senior Consultant Specialist/IT Infrastructure Delivery
HSBC Group
Pune, India
8d ago

Description

  • experience in Contact center.
  • The ideal candidate for this role will have good leadership skills, with appropriate technical expertise.
  • A Deep understanding of telephony platforms, both Traditional TDM and IP Telephony (Genesys.)
  • Managing IVR and contact center infrastructure.
  • Must work with confidence under limited supervision and provide detailed reports
  • Conduct regular maintenance of Telecommunication systems and other contact center infrastructure equipment's.
  • Manage disaster recovery of Telecommunication infrastructure and installations.
  • Manage capacity planning for all telephony services and equipment and setting up Telecommunication infrastructure.
  • Regularly review open issues and action items with the internal and external parties.
  • Coordinates and supports field personnel regarding installation of hardware / software on various platforms.
  • Vendor communication / relationship. Experience on Nortel, Avaya, Cisco and Aspect UIP ACD's
  • Voice Recording for TDM & IP PABX's
  • Familiar with Voice Bio and Nuance Products
  • Detailed network knowledge.
  • After hours on-call support is required. These hours can be unpredictable at times.
  • Skills Genesys desktop development experience and preferred language is C#.
  • Working Hours

  • General Business Hours - 09 : 00 to 18 : 00 IST. 9 hour
  • Shifts with 30 minute lunch / dinner breakThis role involves working in a rotating

    Shift pattern.

    Shift timings are as below (might change in future depending on business need)

    9 hour

    Shifts with 1 hour lunch / dinner break

  • 09 : 00 IST to 18 : 00 IST (general)
  • 06 : 30 IST to 15 : 30 IST (1st
  • Shift)

  • 13 : 30 IST to 22 : 30 IST (2nd
  • Shift)

  • 22 : 30 IST to 07 : 30 IST (3rd
  • Shift)

  • Support is required 24 hrs x 7 days in week x 365 days from office or on-call depending on business needs. Resource will get compensatory off for holiday as per HR guidelines, required to work on weekends also.
  • Resource will get compensatory off for as per HR guidelines

  • However should be willing to work extended hours or on-call for project delivery or critical incidents
  • Any Graduate

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