What You'll Do
As a Client Services Representative in Learning Services, you will be responsible for overseeing the delivery of learning services in support of a learning program, portfolio or individual offering otherwise referred to as a training solution.
You will be responsible for managing the relationship with program and / or portfolio owners, ensuring client satisfaction and delivery against requirements.
As a Client Services Representative, you will drive change by identifying impacts of a training solution, help build awareness and support for change within the organization, and contributing to development of the training plan.
You will evaluate training solution results against success metrics. You will also recommend or implement changes to processes, resources, and solutions to gain productivity and improve the end product.
You will be accountable for tracking & achieving Performance Metrics. Client Services Representatives also manage service level agreement standards and ensure consistent high level of training for programs.
You will develop a process to monitor training solution spend against the quarterly budget in addition to overseeing the delivery schedule and performance.
You will manage vendor capacity against quarterly program delivery requirements. You will also develop and manage Learning Partners contracts as necessary (SOW, Agreements).
Who You'll Work With
In addition to the rest of the Learning Services team, you will work with learning business partners, external suppliers, internal services providers and learners.
Who You Are
You will have a proven record of collaboration and consulting in delivering corporate wide solutions. You are an experienced professional using best practices, specialized expertise and knowledge of internal or external business issues to improve services and the client experience.
You excel at solving complex problems and are able to identify viable and often innovative options, and uses analytical skills and judgment.
You possess good skills in cost management, planning & prioritization, risk identification & management, and time & productivity management.
You thrive in an environment with an agenda for change, growth, innovation, and entrepreneurial behavior. You have the ability to operate continually at an up-
tempo pace in a dynamic, fast moving culture. You are assertive, yet collaborative in a team-oriented style. Creativity and innovation enable you to challenge current practices and ways of thinking about global learning solution implementation and management.
You have high ethical standards combined with a history of personal delivery of exceptional results, and an ability to inspire others to achieve peak performance.
You display strong consultative skills and a dedication to customer success.
A Bachelor’s degree in education, instructional design, human resources, business administration or liberal arts or equivalent competence obtained through experience, coursework or training.
6+ years of relevant experience with several years in the training industry
Why Cisco :
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.
We are Cisco