Senior Executive
Vodafone Limited
41d ago

Ability to carry out 1st line diagnostics & fix on multiple IP, Transmission, DSL technology related faults. >

Perform timely and accurate diagnostics, ensuring fault clearance wherever possible within agreed SLA with customer.>

Isolate & resolve incidents / alarms within pre-defined technical or time based criteria across the end to end service."

Resolution of faults within contracted SLA with customer>

Manage and maintain customer priorities on incidents"

Good Knowledge on LAN & WAN technologies including ( IP, MPLS. DSL, Transmission) >

Ability to interact with & manage Global Enterprise Customers. Excellent communication and interpersonall skills.>

BE / Btech CCNA"

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