Posting Date May 14, 2019
Job Number 190011VT
Job Category Sales and Marketing
Location Sriperumbudur, Tamil Nadu, India VIEW ON MAP
Brand Fairfield Inn & Suites
Position Type Non-Management / Hourly
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Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value.
As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.
Find Your World™ at Fairfield Inn & Suites by Marriott.
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.
g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.
g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.
listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.