Support Engineer - Bengaluru/Bangalore
Microsoft
Bengaluru
2d ago
source : IndigoJobs

Job Description

Your Responsibilities

Responsible for the customer support experience with Microsoft

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group or engineering group

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

Provide ramp activities, knowledge sharing, technical coaching and mentoring

Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Experience in WSUS, SMS, SCCM 2007 / 2012 and Microsoft Intune

Operating Systems Concepts Active Directory, Security, OS Internals

Networking concepts DNS, protocols, Devices

IIS Concepts Configuration, ISAPI, Architecture, SSL and Kerberos

Exception Handling

Memory Management concepts

Tools Netmon, Perfmon, SQL Profiler

Basic debugging skills

Basic SQL Server Administration concepts

Strong knowledge of : any Windows OS, Mobile device OS, Client / Server knowledge, understanding of Cloud services

Experience in one or more of these areas desirable

Exchange, SCCM, Mobile device configuration and app deployment

Cloud products like Azure, Office 365

Mobile device management tools and programming knowledge

Mobile Device Management product / Mobile Application Management product experience

Job Classification

Industry : IT Services & Consulting

Functional Area : Engineering - Hardware & Networks,

Role Category : IT Network

Role : IT Network

Employement Type : Full time

Education

Under Graduation : Any Graduate

Post Graduation : Any Postgraduate

Contact Details :

Company : Microsoft Corporation

Location(s) : Bengaluru

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