Systems Specialist II (gr 6) - Platform Enablement - Mobile
salesforce.com, inc
Hyderabad,India
5d ago

Description :

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used?

The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise.

Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality.

The successful candidate must be agile and able to support multiple priorities.

Responsibilities :

Understands all aspects of Salesforce configuration and technical / functional capabilities, including all changes and potential system implications related to ongoing releases

Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations

Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

Implement monitoring services to proactively identify issues

Maintains updated system documentation and Salesforce policies / procedures

Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills :

6-8 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance

4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages

Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

  • Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
  • Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome

    Salesforce mobile app knowledge

    Salesforce Lightning component build and support experience

    Good project management skills with ability to juggle multiple projects / tasks across various user groups

    Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services

    Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model

    Must be a self-starter and Salesforce enthusiast who thrives on working in a fast-paced environment

    Strong team player with service-oriented attitude and customer focus

    Familiarity with SOX protocols, Change Management and Release Management principles and processes

    Experience with database concepts and data modeling capabilities

    Salesforce Administrator (201) and Salesforce Developer Certified (401)

    Bachelor's Degree in Computer Science or other related technical field

    Desired Skills :

    Master's degree in relevant business or technical discipline

    Advanced Administrator (211) Certification

    Sales Cloud or Service Cloud Certification

    Experience with sandbox and production deployments

    Experience with Java and J2EE related technologies with e

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