Desktop Technician - Windows or Mac
Hyderabad, Andhra Pradesh, India
2d ago

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a IT Remote Support Technician .

TTEC has IT Remote Support Technician roles for both Windows based and Macintosh based systems. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.

As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?

We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?

We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.

Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences.

What you’ll be doing The Center of Excellence (CoE) IT Technician is responsible for taking incoming calls and service requests from customers, documenting their requests in Service Now and escalating their requests to the appropriate internal escalation teams for proper resolution.

  • Candidate who can provide support in a call center environment
  • Knowledge of desktop and server support
  • Ability to work well within a team environment
  • Basic incident and change management
  • What you’ll need to be successful

  • Exceptional verbal and written communication skills
  • Prior customer service experience preferred
  • Experience working with MS Office Suite : Outlook, Word, and Excel
  • Ability to multi-task, work in a fast-paced environment while managing changing priorities professionally
  • General helpdesk / NOC experience
  • ITIL knowledge
  • TTEC Values Lead Everyday

  • Do the Right Thing
  • Reach for Amazing
  • Seek First to Understand
  • Act as One
  • Live life Passionately
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