Global Business Services & Transformation organisation is responsible for an array of transformational services including Process Excellence, Knowledge Management, Intelligent Automation, Program and Transition Management, Business Intelligence, Quality Management and Operations Management as well as the Global Shared Services division managing several business functions globally.
The organisation supports business units across Salesforce including but not limited to Finance, HR, IT, Legal, Security / Compliance, Contact Centers, Products, Sales, Marketing and Analytics based out of several global locations and across various languages and time zones.
Location : Hyderabad, India Working hours : PST or EST (US timezone) Position Description The Process Excellence Manager is charged with execution of the Process Excellence Hub vision and strategy with a focus on Process Optimisation supporting Salesforce functions.
The Process Excellence team works with various stakeholders at Salesforce to drive and enable business growth. They must also partner with senior leaders, including executive leadership and an array of partners, to optimize processes and operations for scale, growth, and efficiency.
What you'll need to succeed This role requires a strategic problem-solver who is an effective influencer who also has a high degree of business insight.
They need to deeply understand Salesforce business and rapidly demonstrate impact and value to the organisation. The ideal candidate has a combination of strategy, operations, and technology experience, and is able to thrive in a high-growth and fast-paced environment.
This role will work across various initiatives requiring a broad mix of work - some more operational / later stage and some strategic / exploratory stage.
What we look for Self-starter who thrives and can multitask in fast-paced and often ambiguous environments Innovative thinker who can leverage Design Thinking techniques etc.
to drive process design workshops and help solve complex business problems High Emotional Intelligence (EQ) and the ability to influence and build relationships with stakeholders across finance at different levels Experience in designing and applying operational processes optimization frameworks such as Lean Management, Six Sigma, Design Thinking and other process modeling / re-engineering tools.
Experience in planning and execution of large / medium end-to-end processes within finance and operations domain including Quote to Cash, Procure to Pay, and Record to Report Effective and mature communicator, as well as receptive listening skills, able to convey complex ideas in a clear, concise manner both verbally and in writing to various audiences.
What you'll do Own and deliver Business Process Optimisation on high impact and visible strategic projects through Process Improvement, Process Design & Innovation, and Process Modeling & Re-engineering Facilitate process workshops to drive process optimisation, design and redesign discussions Leverage internal and external benchmarks to identify business process improvement initiatives Share best practices by bringing insights to business unit counterparts and positively contribute to a culture of process excellence Prepare and deliver executive level presentations highlighting performance of the Process Excellence team in an easy-to-understand manner.
Develop positive relationships with key partners across the company, including engineering, product, finance. Run cross-functional team meetings efficiently and optimally, with the ability to connect dots and influence key decisions Partner with other Process Excellence verticals (Process Documentation, Architecture, Governance and Community Readiness) to deliver on Process Excellence project commitments.
Support and interact with executive leadership and key partners within the business in developing business process strategies, including long-term goals and objectives, risk management, and facilitate cross-functional team collaboration Support the planning process across various business projects and be a trusted and critical adviser to the business's executive team and relevant partners during strategy formulation, development, and execution Required Skills / Experience(Necessary) : Minimum 8-12 years of experience in business process optimisation / reengineering, applying process improvement, modeling and reengineering methodologies to conduct process optimisation and improvement projects.
Experience in a fast-paced software industry. Must have executed large and complex business process reengineering projects (End to End) Must be Certified Black Belt from an accredited institution Able to analyse information, make connections and demonstrates deep level thinking Strong understanding of process mining, modeling and automation tools Strong organisation, prioritisation, team-work and communication skills (both written and oral) with ability to tailor message to the target audience BA / BS in a relevant field (Operations Management and Systems Engineering is a plus) or equivalent skills Proficient in the use of Google Suite and applications Able to engage and inspire employees and project team members Ability to work with all levels of management Flexible working schedule Ability to travel domestically and internationally 15-20%+(post COVID) Preferred Skills / Experience (Nice to Have) : Undergraduate degree in operations management is preferred MBA in finance or international business is preferred PMP and change management certification with proven track record of program management and change management Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively.
5+ years of experience working for shared services organisations, major outsourced providers or management consulting firms is preferred.
Prior experience in H2R (Hire to Retire), P2P (Procure to Pay), Q2C (Quote to Cash), R2R (Record to Report) is a plus. Prior experience working on RPA initiatives from ideation to implementation to post production maintenance.
Prior Knowledge of Salesforce and / Tableau reporting applications (reports and dashboards).