Implement product for new and current clients. Own the Successful onboarding of customers on Product until GoLive.
Responsible for the delivery of training both administrators and end-users.
Document all customer interactions in designated CRM, and provide excellent customer experiences.
Able to work closely with all departments to determine best practice and approach for specific client needs.
Able to promptly answer support related email, phone calls and other communications.
Self-motivated, solutions driven, detail-oriented and organized.
Excellent hardware and networking troubleshooting, knowhow of Mobiles and apps troubleshooting
Make product enhancement requests based on current, and future software capabilities.
Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
Root cause analysis and resolving software and hardware related issues