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Sales Manager - Corporate Sales
Wavelabs Technologies Group
Hyderabad, TG, in
1d ago

Job Description

This is a Sales cum Customer Success role that would go through the entire sales lifecycle like onboarding new clients, mining for qualified leads, building relationships to add strategic partners and help grow the business.

Searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success / Sales manager who will roll up their sleeves and lead a team from inside the trenches.

As a key member of our leadership team, candidate will help craft the companys customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences.

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analysing and optimising campaigns.

Requirements

  • Grow connects in the industry and get customer leads and new relations and mature them into clients
  • Own overall relationship with new and existing clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Travel to customer locations and conferences as required to grow connects.
  • Daily and Monthly Responsibilities
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and / or strategise upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat / NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

    • Desired Candidate Profile

  • 4-8 years of experience in communications, lead generation, sales and account management
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Comfortable traveling to client locations and conferences as required.
  • Knowledge on any latest technologies, Data / AI , ML / IOT , Digital or other platforms.
  • Bachelors degree / MBA
  • Knowledge of Zoho (or other CRM) and project management tools
  • Event planning experience a plus
  • Knowledge on : US Sales , IT Sales , SAAS , Tech Backgrounds , complete Sales Cycle

    • Benefits

    An AI first company we are an AI first company and help our clients to build products using the latest technologies like ML, DL (CV, NLP) and MLOps.

    We built an end-to-end AI framework to help our clients to accelerate their journey to launch models ( https : / / insight.wavelabs.ai ).

    We joined the Nvidia Partner Network as a Professional Services partner focused on building solutions powered by Nvidia GPU and software ecosystem ( https : / / www.

    wavelabs.ai / news and updates / wavelabs-technologies-joins-nvidia-partner-network / ).

    We work closely with academic experts and research groups to solve some of the niche problems in medical imaging, biopharma, life sciences, law firms, retail and agriculture.

    Work Environment We have an environment to create an impact on the client business and transform innovative ideas into reality.

    Even our junior engineers get the opportunity to work on different products features in complex domains.

    Open communication, flat hierarchy, plenty of individual responsibility. They help in driving, shaping and redefining business models and revenue streams, giving the Wavelabs Advantage

    If you are ready to take up the challenge and Join our team today! Please visit our careers page on https : / / careers.wavelabs.

    ai / and share your resume and we will reach out to you to discuss further.

    Requirements

    Grow connects in the industry and get customer leads and new relations and mature them into clients Own overall relationship with new and existing clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.

    Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

    Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

    Maintain existing customer success metrics and data as directed. Travel to customer locations and conferences as required to grow connects.

  • Daily and Monthly Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem solve, and / or strategise upcoming client meetings with team members Prepare necessary documentation or visuals for client to demonstrate performance of campaigns;

    • analyse trends in C-Sat / NPS scores to identify areas of improvement Work with the sales and marketing team to drill customer references and develop case studies Desired Candidate Profile 4-8 years of experience in communications, lead generation, sales and account management Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Comfortable traveling to client locations and conferences as required.

    Knowledge on any latest technologies, Data / AI , ML / IOT , Digital or other platforms. Bachelors degree / MBA Knowledge of Zoho (or other CRM) and project management tools Event planning experience a plus Knowledge on : US Sales , IT Sales , SAAS , Tech Backgrounds , complete Sales Cycle

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